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Law firm of Sony Ericsson – ignorance, rudeness, rigidity
Very often large companies have reasons to delegate some of their functions to other companies. Sometimes it is easier than to staff specialists in each country. It’s normal practice but it is necessary to keep in mind some limitations. Employees who work as outsourcing employees don’t feel the corporative spirit of the company, its loyalty and understanding of the situation. Usually the main staff entrusted the job to them and control it. We came across one lawer agency which was acting on behalf of Sony Ericsson (till now it is a mystery, which division), work style and behavior of its representative demanded too much comments and for that reason we decided to devote a special article to it.
Being in Cannes at 3GSM Congress I occasionally checked my private e-mail (this address is not published on site and usually mails there are not connected with mobile-review). That is why I was very surprised when saw the following mail there:
Sony Ericsson ./. Mobile Review Video
today, February 27, 2004, 1.00 p.m.
refrain from showing the video and any corresponding information
and / or
Please note that should you not follow the aforementioned
requests this very
Copy of this mail was sent to Maria Sennikova and also to her private e-mail. We’ll turn to it later.
Let’s look on this letter from my position as a chief editor of Mobile-Review.com. Somebody, who even didn’t sign the e-mail (mind that we didn’t correspond with the sender earlier) made high demands. It was made against business ethics. It means that I had to guess who was the sender and which company he really acted on behalf. The signature - Dr. Shunke said me nothing because we had been not introduced before. The sender’s address registered in de zone was not corresponded with the corporative address of Sony Ericsson. The mail didn’t consist any electronic signatures.
The fact that the e-mail was sent to my private mailbox allows ignoring it. The statement like that «We are acting on behalf of Sony Ericsson Mobile Communications AB» is allowed to top management of the company but not to outsourcing company if of course, follow the business ethics. I think that your reaction would’ve be the same if you heard from somebody on the street that he was Napoleon.
The ultimatum contained in the e-mail, where the time for removing materials was indicated, intensified the situation. It’s interesting that the e-mail was sent 3 minutes before the deadline. Our site is very operative but not so, unfortunately.
When I wrote my reply I decided to find out who was that man, why he made such kind of statements and which articles on our site he would like to remove. I couldn’t guess myself because as you know we have many articles devoted to Sony Ericsson and products of this company.
Two hours later I received the following e-mail:
Dear Mr. Eldar,
Please find enclosed the hyperlink. May I now ask you to
please remove the
My questions were the following:
In the end I asked Dr. Schunke to use official e-mail address for correspondence.
The answer was very short (see above) and again no introduction! Could you imagine that the person asked you serious things but was not going to introduce himself. The only difference was the word “Lawyer” in the end. The sender decided that it would enough for us.
My answer was simple. The forum is open for everybody, it is a place where people exchange their opinion regarding mobile phones. We can’t delete messages if they not contain abuses or false information which affected image of the company. If we do this we’ll infringe the user’s rights to express his/her own opinion.
I asked again to answer my questions. I stressed representatives of Sony Ericsson never heard about him, this e-mail and were very surprised by such style of work. I also said that we didn’t like to receive ultimatums.
Only after this e-mail I could receive an answer on my questions, which I asked in the beginning. Here is the copy of the e-mail.
Dear Mr. Eldar,
Sony Ericsson has found out that you are still showing
the pictures on your
and the newly found
I hereby give you the last chance to remove the photos from your website.
With respect to your questions we are working as an external
law firm for
Should you not be cooperative now then Sony Ericsson will
All my explanations about forum were ignored. Apparently it is normal for this company and this lawyer to ignore all things that are connected with his demands. I answered that such kinds of e-mails couldn’t be used as documents. I asked to send us (to our office) a paper with all claims by post. It is the only probable way to communicate officially. It is known all over the world and every law firm should know it. The answer was received from Sony Ericsson. Vice-president of the company confirmed that Dr. Maximilian Schunke really represented interests of Sony Ericsson. It’s interesting that this e-mail was caused by inability of Dr. Maximilian Schunke to do his own business properly. I always thought that lawyers are those people who should know and keep all rules and first of all business ethics. It was not so in our case.
I sent the answer with my explanations to Vice-president of Sony Ericsson because Dr. Maximilian Schunke ignored all our offers. I described the problems mentioned above. I explained that they cast doubts on the company’s reputation (anonymous e-mails, categorical demands without a signature and so on). I stressed that I was very interested by this topic and going to publish an article. Several days after that I didn’t receive any answers. I even though that it was the end of our correspondence and the company understood that they needed to change their attitude to business. But two days ago I received one more e-mail from Dr. Maximilian Schunke.
I come back to the previous Emails that have been exchanged.
It is obvious
I therefore hereby ask you for a last time to remove the
pictures from the
today, March 8, 2004, 4.00 p.m. Central European Time.
Should you not comply with this request then we will take
Pay attention that that e-mail was executed according to all rules. My explanations were not lost and one more law firm learned how to write official e-mails!!! But once again the e-mail consisted an ultimatum. However lawyers should be accurate, they should know about national holidays if they work all over the world. March, the 8-th is a national holiday in Russia. When I received the e-mail (March, the 9-th) I was sure that lawyers of this law company can’t do their job properly. I really regret that this company represents Sony Ericsson.
P.S. We will communicate with Sony Ericsson and its representatives with pleasure, moreover we explained the simplest way to solve such kinds of problems. We will do our bests to render our assistance if it is not against human’s rights and freedom of speech. Our previous experience showed that we could find common language with the company, several times we removed exclusive articles by Sony Ericsson’s request.
Eldar Murtazin (email@example.com)
Published 9 March 2004
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